Join a Winning Team at Ralph Honda

Reports To: Collision Manager

FLSA Status: Non-Exempt

Summary: Ralph Honda Collision is looking for an experienced quality conscious metal tech, who is also experienced in all aspects of the auto collision business. Our collision department has just gone through a renovation & we have the best equipment available. We are a Family owned dealership where you can make a difference. Ralph is the very 1st Honda dealer in N.Y. State. We are an I-Car Gold Class shop as well as a Certified Honda Pro First shop. We are looking for a long term team member to work together with small close knit team. Monday through Friday 8-5 no weekends.

Duties and Responsibilities

• Completing minor to major repairs
• Disassemble vehicles
• Write up supplements & work with insurance adjuster
• Repair vehicles safely & completely to the standards of our organization

Qualifications:

• Collison shop experience
• Must have own tools
• Able to straighten frames
• Repair unibody
• Repair dents
• Must have valid drivers license
• I-Car training preferred

Compensation Benefits:

• $15 – $20 per hour
• Medical insurance assistance
• 401 K
• Life insurance
• Paid Time Off
• Paid training
• And more

Education/Experience:

High school diploma or general education degree (GED); plus three years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates and Licenses:

Valid Driver’s License

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and vibration. The employee is frequently exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to risk of electrical shock and work with explosives.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Â Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and talk or hear. The employee may lift and/or move up to 40 pounds.

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Reports To: Sales Manager

FLSA Status: Non-Exempt

Summary: Maintains attractive indoor and outdoor vehicle displays for all new and used vehicles by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Maintains organized and attractive indoor and outdoor vehicle displays according to company guidelines.*

2. Monitors vehicles to ensure proper running condition; notifies appropriate manager of needed repairs.*

3. Parks and re-parks vehicles for displays by operating vehicles in a safe manner according to training guidelines.*

4. Ensures vehicle cleanliness prior to display by performing interior and exterior cleaning duties.*

5. Maintains the sales lot in a clean and orderly manner by removing debris, shoveling snow as needed, and other physical activities.*

6. Completes dealer trades with associated dealerships to include delivering vehicles and obtaining new vehicles.*

7. Performs miscellaneous errands on behalf of the dealership as requested.*

8. Fuels and maintains a log of all vehicles.*

9. Performs plates changes for deliveries.*

10. Checks in all new vehicles off the truck and completes associated paperwork.*

11. Responsible for documenting and following up on transportation damage/claims.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates and Licenses:

Valid Driver’s License

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance.

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FLSA Status: Non-Exempt

Summary: Responsible for controlling service flow and increasing CSI on an ongoing basis.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Schedule service appointments as needed.

2. Dispatches evening/weekend work. Maintain dispatch log.

3. Maintains Honda service follow up log for service manager inspection. Prints phone follow up log and makes calls on a daily basis.

4. Completes training as required by factory and/or service manager.

5. Performs other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED); and less than one year related experience and/or training; or equivalent combination of education and experience. Prior title clerk experience is helpful.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.

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Summary:

Performs the timely completion of assigned repair, warranty and preventive maintenance service on automobiles by performing the following duties.

Duties and Responsibilities include the following: (Other duties may be assigned.)

• Retrieves customer vehicles into the service area for service.*
• Reviews service orders and inspects vehicles accordingly for additional repairs or malfunctions by test driving or troubleshooting vehicle operation.*
• Applies technical knowledge to diagnose cause of vehicle malfunctions.*
• Obtains final approval prior to performing additional repairs.*
• Responds to repair inquiries in a prompt manner.*
• Performs repairs and maintenance service work requested in accordance with quality and efficiency standards.*
• Apples knowledge and ability to safely utilize all tools and equipment to include: “creeper”, pneumatic and hand tools, brake lathes, tire mounting/balancing/alignment machines, pressure washers, hydraulic jacks, welding equipment/torches, vehicle lifts, and diagnostic equipment.*
• Retains and tags removed parts under warranty for return to the manufacturer.*
• Test drives and assures proper operation of all vehicles in accordance with Department of Motor Vehicles standards.*
• Completes vehicle inspections according to established procedures.*
• Completes service related paperwork in detail and legible format.*
• Maintains technical competence by attending all classes and shop meetings as requested, and reading all service bulletins to maintain needed skills.*
• Cleans shop area by sweeping, removing refuse, washing floors and removing parts from floor area.*
• Performs deliveries and pickups as assigned in designated vehicle by lifting material/merchandise to load and unload vehicle.*
• Maintains work area in a clean and orderly manner to meet safety requirements determined by dealership and government agencies.*
• Maintains time clocks in accordance with every job completed.*
• Discards residual waste or hazardous materials using proper disposal methods.*
• Maintains training as required by factory or service management.
• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates and Licenses:

Valid Driver’s License

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to use hands.

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Summary:

Promotes and sells the dealership’s products and services through effective sales techniques and quality sales prospects by performing the following duties.

Duties and Responsibilities include the following: (Other duties may be assigned.)

• Greets each customer in a timely manner and determines vehicle needs by asking questions, listening and qualifying customers as quality sales prospects.*
• Responds to customer inquiries by providing price quotations, relating vehicle information and receiving feedback to assure customer satisfaction with the dealership’s products and services.*
• Provides effective sales presentations to support the dealership’s sales goals.*
• Demonstrates various automobile features and extra accessories to customers as requested to include accompanying customers on test-drives.*
• Prepares necessary sales agreements with price offers from customers; presents offers to Sales Manager for approval; negotiates a selling price within profitability guidelines.*
• Obtains necessary purchase and registration documentation to include accurate customer information, credit details, and available bank financing.*
• Completes final sale procedures by ensuring all necessary documentation for transfer of sale, vehicle registration, and automobile insurance is submitted.*
• Ensures customers understand purchased vehicle operating features, warranty, depreciation if applicable, and related paperwork to foster customer loyalty and future referrals.*
• Follows up completed sales via telephone to ensure complete customer satisfaction.*
• Understands and supports the company’s sales policies and procedures to provide proper and effective service to all customers.*
• Reports complaints received from customers to the Sales Manager.*
• Stays current on technological changes in the industry; understands automotive terminology and reports competitive information to the Sales Manager.*
• Attends and participates in sales training activities on a continuous basis.*
• Maintains a professional showroom and sales lot image at all times.*
• Reviews and analyzes personal sales goals and methods to upgrade sales techniques on an ongoing basis.*

* Essential Function

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates and Licenses:

Valid Driver’s License

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to use hands.

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Summary:

Ralph Honda, a family owned and operated award-winning dealership, is looking for a candidate to become part of our finance/sales team. This position offers training and experience in finance and insurance while also having scheduled sales hours at our growing dealership. We are dedicated completely to exceeding customer expectations and provide an experience that focuses on the overall customer experience. We appreciate our customers and feel they deserve the experience we provide.

Duties and Responsibilities include the following: (Other duties may be assigned.)

• Submit credit applications to lenders and develop relationships with credit analysts
• Work in conjunction with our sales and management teams to obtain financing for our customers
• Present customers with options that are available to protect their automobile based upon their specific needs
• Ensure proper documentation is obtained for both financial institutions as well as department of motor vehicles
• Be an attribute to our dedicated staff and produce exceptional customer service

Qualifications:

• Prior sales dealership experience preferred
• High school graduation or GED required
• Ability to learn and adapt while enjoying the culture of our dealership

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

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Summary:

Mediates between customers and the Service Department on requested repair, warranty and preventative maintenance service orders by performing the following duties.

Duties and Responsibilities include the following:

• Greets customers as they enter the dealership for service repairs, and obtains necessary information for vehicle maintenance.*
• Prepares and processes service orders in a prompt manner to minimize customer inconvenience and maximize the dealership’s business image with the customer.*
• Consults with Technicians and/or Service Manager while preparing estimates regarding required repairs and/or maintenance.*
• Communicates the nature of service needed and the cost of parts and labor to customers in a clear manner, and obtains proper customer authorization for initiation of repairs.*
• Prepares customer repair orders for completion of service work.*
• Coordinates timely completion of repairs with Service Department and arranges rental vehicles if needed for customers.*
• Recommends completion of additional needed repairs as indicated by the Service Technician.*
• Closes out customer repair orders in accordance with approved procedures.*
• Arranges service appointments with customers via telephone and/or in person.*
• Advises Sales Department of prospects for new and used vehicles.*
• Maintains a neat and orderly work area at all times.*
• Reviews and codes repair orders with technician codes for compensation.*
• Maintains training as required by factory or service management.
• Responsible for checking in/out of rental cars. Inspect for damage, notate on form and advise management.
• Complete customer phone follow up on a daily basis to ensure customer satisfaction.
• Perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates and Licenses:

Valid drivers license required
New York Inspectors license a plus

Education/Experience::

High school diploma or general education degree (GED); and less than one year related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Reynolds & Reynolds or ADP software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit.

Apply Online

Summary:

Ralph Honda is seeking both Sales and Service BDC agents to join the contact center supporting our new online business. This role will be part of the initial contact team for customers interested in our lineup of new Honda and extensive selection of Certified Pre-owned vehicles, as well scheduling appointments for vehicle service and maintenance. You will be responsible for assisting customers with their inquiries online and over the phone. You will be utilizing our technologies and processes to provide relevant information, answer questions and persuade customers to schedule an appointment to visit our completely renovated store.

Ralph Honda offers a competitive compensation and benefits package, which includes:
Competitive compensation program
Group Healthcare / Vision Plan
Group Dental Plan
401K Retirement Plan
Additional Insurance such Disability and Life
Paid Time Off
Comprehensive company training program
Accelerated career advancement

Essential Duties and Responsibilities:

• Respond to all internet leads promptly and with quality; execute on the defined schedule and process within the CRM system.
• Receive inbound calls including sales leads, service leads and calls from current and potential customers.
• Place outbound follow-up calls to sales and/or service leads and persuade prospects and customers to schedule an appointment.
• Answer customer service questions about our Honda and pre-owned vehicles.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Meet quality assurance requirements and other key performance metrics.

Specific Knowledge, Skills and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly
• Ability to type 30 wpm+
• Bachelor’s Degree preferred, but not required
• Previous telesales experience a plus, but not required
• The ability to translate, or bilingual English-Spanish a plus!

Minimum Required Qualifications:

Must be at least 18 years of age
Ralph Honda is an Equal Opportunity Employer.

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We are looking for a skilled quality conscious Automotive Painter. We are an ICAR Gold & Platinum certified collision shop as well as Pro First Certified.We are a family owned Honda dealership where you can make a difference.Ralph is the very 1st Honda dealership in N.Y.State, with a long well respected reputation here in Rochester.We have new state of the art Nova Verta spray booth.We use PPG waterborne paint system. We are looking for a long term team member to work together with small close knit team.Monday through Friday 8-5 & No weekends. ICAR & PPG Training is a plus.

Job Type: Full-time

Pay: $15.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Discount
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8 Hour Shift
• Day shift
• Monday to Friday

Experience:

• Painting: 3 years (Preferred)

License:

• Driver’s License (Required)

Additional Compensation:

• Store Discounts

Typical start time:

• 8AM

Typical end time:

• 5PM

This Job Is:

• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply

Minimum Required Qualifications:

Must be at least 18 years of age
Ralph Honda is an Equal Opportunity Employer.

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