Welcome To Ralph Honda

The last two appointments I've made here, they had no record of.  We figured out on the second appointment, I've been calling the wrong location!! Ahhhhh BUT they got me in both times without giving me a hard time.  I bought my last car here and will go nowhere else, these guys are great!! Silly me.  They have a new waiting area and it's beautiful.  They also have snacks!! And coffee... or hot chocolate... or tea. They have vending if these don't float your boat. For snacks they have fruit,  granola bars and fruit snacks! Mmmmm. Makes waiting less painful.  I had my car interior detailed here and was a little disappointed because it didn't have that clean feeling when I got it back.  The air freshner they put in it was strange and there was no shine or gloss.  For almost 90 bucks,  I want more. I want to see and feel like it got cleaned and I didn't get that.  The other problem was I asked for a loaner for the day.... I got one but they wanted me to pay for it.  Excuse Me? I spend enough money here and they shouldn't be charging for a loaner.  However, those were the only 2 hiccups I've had. I will continue to come here for service because it's fair and they're professional,  I just won't be getting it cleaned here anymore.

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On 8-30-17 I went to get my new tires put on from a local tire service store. They noticed my tire lock was not in bag. So I was not able to get my tires changed. Obviously Garber forgot to give me my tire lock back on last tire rotation. I was stranded . I Noticed Ralph Honda on West Ridge Rd Greece NY. I walked in Service area and approached Kevin Gay The Service Advisor and said I'm in a bind. Even though I did not purchase my car from Ralph Honda. I explained my situation and Kevin reacted in seconds to help me out. He asked a Service Mechanic to come out and take my locks off tires. Customer Service is so important to ME.KEVIN GAY -I Cant THANK YOU ENOUGH for coming to my rescue in such short Notice. I greatly appreciate your kindness. Keep this positive Service going . I'll Be Back.Wendy Rider- Rochester, NY

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Joe Lighthouse was a pleasure to work with while we were shopping for our first lease. He was knowledgeable, soft-spoken, easy-going, and was committed to finding a deal for us. He even allowed us to test drive the car that we wanted over to the competing dealership down the road so we could compare the cars literally side-by-side, which was a HUGE help. We didn't even end up going with the lease from Ralph Honda, but the experience was so pleasant and accommodating that I had to write a review to thank Joe and the other staff we met for all the help. Thanks so much!

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