Service

Service Department

Welcome to the Ralph Honda Service Department

Ralph Honda is your automotive destination and home away from home. Our state-of-the-art dealership offers an unparalleled selection of new and used models, but we know our work doesn't end on the lot or when the sale is final. Instead, we want to help you get the most out of your vehicle by overseeing all your maintenance and repair needs every mile ahead.
A vehicle is an investment worth protecting, regardless of the sticker price or how much you paid. Your car, truck, or SUV should reliably serve you, run its best, and keep you safe wherever the road takes you. The Ralph Honda team is here to ensure that happens, giving you a front-row seat to our service center and expertise.

Why We're Different: Our Promise to You

Bringing your vehicle in for maintenance or repairs is inconvenient and stressful. Unfortunately, it often means rearranging your schedule and spending an afternoon waiting in an uncomfortable lobby. Then, when the work is done, you're met with sticker shock as you discover a routine oil change turned into far more than you expected. Now, you're left with a hole in your wallet and an entire day wasted. Sound familiar?

Ralph Honda asks one question, "Why hasn't the service experience improved for customers?" We go to great lengths to redefine your experience when you bring your vehicle in for service. First and foremost, we know your time is valuable, so we make scheduling your service appointment easy by offering online or over-the-phone appointments. Most importantly, our technicians operate with the same level of integrity and transparency as the rest of our team. These values define the open line of communication they keep with you so that you know what to expect when your car is in our trusted hands.

We take the sting out of routine car maintenance by doing everything we can to improve your experience. It's part of our commitment and promise to you. The Ralph Honda team is dedicated to exceeding your expectations and redefining the service experience to reflect how much we value your trust in us.

Helping You Protect Your Investment: Our Services

Our service center is run by extremely skilled and knowledgeable technicians. Factory-trained and certified, our master technicians know the ins and outs of every model in the Honda lineup. However, their expertise is also all-inclusive. We take great pride in reinvesting in our team and encouraging our technicians to follow their dreams and expand their skills through ongoing educational opportunities. The results are incredible, and our customers reap the benefits. So, what do these services look like, and how often can you expect to rely on us?

What Does "Routine" Mean for Your Vehicle?

Our customers can expect to get the most out of their vehicles by following a routine maintenance schedule. But what does "routine" mean for your car, truck, or SUV? We encourage every driver to have their vehicle inspected at least once a year, but routine maintenance is typically more frequent. Every manufacturer outlines the ideal maintenance schedule for your specific model in the owner's manual. You can use this as a guideline for the best service intervals, knowing our team can help create the perfect maintenance schedule for your vehicle's particular needs.

Oil Changes

Oil changes are the most common part of routine maintenance for your vehicle and are integral to your car's operation and efficiency. Every engine relies on many moving parts, with the oil lubricating those parts to ensure the engine doesn't have to work as hard. Likewise, the oil also minimizes excessive heat caused by these components moving against one another and constantly picks up dirt and debris to reduce the risk of corrosion or damage to the engine. Over time, the oil in your vehicle declines because of everyday wear and tear, eventually turning into sludge. During a routine oil change, our technicians replace this sludge and the oil filter, ensuring your engine has everything it needs to run smoothly and efficiently.

Tire Services

The tires on your vehicle are critical to its performance and your safety. For example, bald tires heighten your risk of hydroplaning because there's not enough tread to grip the road. Our technicians are here to minimize that risk by helping you maintain your tires and oversee the entire spectrum of tire services, from monitoring the tire pressure to repairing flats and more.
Every routine oil change includes a tire rotation, which extends the life of your tires and promotes even tread wear. Our technicians can also balance your tires and perform a wheel alignment, which ensures the suspension is perfectly aligned with the wheels for optimal handling and responsiveness. We can also repair flat tires and help you shop for new tires based on your driving and performance needs. Just think of us as your tire destination.

Multi-Point Inspections

Our technicians finish most major services by conducting a multi-point inspection. This assessment is a proactive way to monitor your vehicle's current condition and future needs. For example, we'll assess the tires, brakes, and other major components, notifying you of areas that need immediate attention. You'll also gain insight into upcoming needs, which can help you plan ahead.

Fluid Changes

Just as the engine in your vehicle needs oil to do its job effectively, your vehicle also relies on many other fluids. There's transmission and brake fluid, coolant, and windshield wiper fluid. These are all integral to your car's performance and longevity on the road. Our technicians recognize as much and will check all the fluid levels when you bring your vehicle in for service, topping off or replacing fluids as necessary.

Battery Checks and Replacement

There's nothing quite like the pit that forms in your stomach when you try to start the engine, and nothing happens. A dead battery is a major inconvenience, which is why Ralph Honda is always here to lend a hand. Our technicians can perform routine battery checks to evaluate its operability, even replacing it before it leaves you stranded.

Air Conditioner and Heater Service

Don't go into the next season without knowing your heater or air conditioner is working properly. Harsh winters are far more bearable when you know your car's heater is running its best, and the same is true when facing a Rochester heat wave. Our technicians can assess your heater and air conditioner, servicing the systems as needed to ensure you're always comfortable in the driver's seat.

Trust Our Award-Winning Team

Don't travel another mile without having our highly-skilled team on your side. Ralph Honda is excited to oversee all your maintenance and repair needs, partnering with you wherever the road leads. Along the way, you'll discover our promise to exceed your expectations is at the heart of everything we do and embodies the unique service experience that awaits at our state-of-the-art facility.

With service you can count on, it's easy to make Ralph Honda your service department of choice. Our reputation and awards as an Elite Customer Service Experience Dealership by the American Honda Motor Co., Inc. speak volumes about our approach and success. Now, it's time to experience the Ralph Honda difference yourself.





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Phone Numbers:Sales Hours:
  • Mon - Thu9:00 AM - 8:00 PM
  • Fri - Sat9:00 AM - 6:00 PM
  • SunClosed
Service Hours:
  • Mon - Thu8:00 AM - 8:00 PM
    (Vehicle Drop Off At 7:00 AM)
  • Fri - Sat8:00 AM - 5:00 PM
    (Vehicle Drop Off At 7:00 AM)
  • SunClosed
Parts Hours:
  • Mon - Thu8:00 AM - 8:00 PM
  • Fri - Sat8:00 AM - 5:00 PM
  • SunClosed
Body Shop Hours:
  • Mon - Fri8:00 AM - 5:00 PM
  • Sat - SunClosed

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3939 West Ridge Rd, Rochester, NY, 14626
Ralph Honda 43.214553, -77.734165.