Collision 101

5 things every Honda owner should know about collision repair.

  1. All parts are not created equal. Every Honda Genuine Part is designed and tested to live up to the Honda reputation for quality, and to suit the specific performance of a Honda. Believe it or not, there are parts offered for your Honda that may not be from Honda—parts that may not have been performance tested, particularly with your Honda’s systems, and may not meet Honda’s safety, quality and performance standards.
  2. The only constant is change. A slight change in the design, materials or precision of a part can deliver different data to your Honda’s operating and safety systems-information that can change how the systems interpret and respond to impact.
  3. All shops are not created equal. To get your Honda back in shape, look for a professional, quality-oriented shop.
  4. It’s your Honda. You have the rights, and you are entitled to information. But if you don’t know your rights, and let your body shop and insurer know what you want, the odds are that you won’t get what you want.
  5. Just remember RalphHonda.com. From what to do in an accident to insurance tips, just remember RalphHonda.com-your place for collision information and help. Have any questions? Call Manager T.J Marino at (585) 723-4878.

About Parts

Honda Genuine Parts mean Honda quality-designed and tested by Honda for specific vehicles, including integration with the sophisticated performance and safety systems that are part of every Honda.

But you may be surprised to learn that there’s a very good chance that not all the parts used to repair your Honda will be Honda parts. In fact shops report over 40% of their repairs include aftermarket parts.[1]

About Insurance

Like it or not, your insurance company probably has the greatest influence on the parts that are used. Two out of three independent repair shops say the driving force behind parts decisions is not what they prefer, not what their customers prefer, or what makes the best quality repair—it’s the insurance company guidelines![2]

If you aren’t involved—if you don’t have an Original Equipment parts coverage policy, ask questions, and know your rights—you’re probably not going to get the Honda original parts you expect—it’s that simple.
Safety for everyone.

Honda is committed to providing safety for everyone-that means crash protection not only for our own drivers and passengers, but also for the occupants of other vehicles, and injury mitigation for pedestrians. We are dedicated to identifying and implementing advanced designs and features that help enhance the safety on vehicles on the road. As a leader, Honda studies real world situations to develop new safety technologies for everyone.

[1] Babcox Research 2011
[2] *CIC Survey, July 2010

What is a DRP and why should I care?

A DRP (Direct Repair Provider) has a special, contractual relationship with an insurer. While many quality shops have DRP relationships, and they may add convenience, that can also affect how the vehicle is repaired, and which parts are used. Many insurers have specific requirements, or quotas, requiring that a percentage of alternative “Non-Original” parts be used.