Career Opportunities

Job Title: Sales Consultant

Reports To: Sales Manager/Finance and Insurance Manager
FLSA Status: Non-Exempt

Summary: Promotes and sells the dealership's products and services through effective sales techniques and quality sales prospects by performing the following duties.

Duties and Responsibilities include the following: (Other duties may be assigned.)

Greets each customer in a timely manner and determines vehicle needs by asking questions, listening and qualifying customers as quality sales prospects.
Responds to customer inquiries by providing price quotations, relating vehicle information and receiving feedback to assure customer satisfaction with the dealership's products and services.
Provides effective sales presentations to support the dealership's sales goals.
Demonstrates various automobile features and extra accessories to customers as requested to include accompanying customers on test-drives.
Prepares necessary sales agreements with price offers from customers; presents offers to Sales Manager for approval; negotiates a selling price within profitability guidelines.
Obtains necessary purchase and registration documentation to include accurate customer information, credit details, and available bank financing.
Completes final sale procedures by ensuring all necessary documentation for transfer of sale, vehicle registration, and automobile insurance is submitted.
Ensures customers understand purchased vehicle operating features, warranty, depreciation if applicable, and related paperwork to foster customer loyalty and future referrals.
Follows up completed sales via telephone to ensure complete customer satisfaction.
Understands and supports the company's sales policies and procedures to provide proper and effective service to all customers.
Reports complaints received from customers to the Sales Manager.
Stays current on technological changes in the industry; understands automotive terminology and reports competitive information to the Sales Manager.
Attends and participates in sales training activities on a continuous basis.
Maintains a professional showroom and sales lot image at all times.
Reviews and analyzes personal sales goals and methods to upgrade sales techniques on an ongoing basis.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates and Licenses:
Valid Driver's License

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to use hands.

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Job Title: Sales Lot Attendant

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Job Title: Sales Lot Attendant
Reports To: Sales Manager
FLSA Status: Non-Exempt

Summary: Maintains attractive indoor and outdoor vehicle displays for all new and used vehicles by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

Maintains organized and attractive indoor and outdoor vehicle displays according to company guidelines.*
Monitors vehicles to ensure proper running condition; notifies appropriate manager of needed repairs.*
Parks and re-parks vehicles for displays by operating vehicles in a safe manner according to training guidelines.*
Ensures vehicle cleanliness prior to display by performing interior and exterior cleaning duties.*
Maintains the sales lot in a clean and orderly manner by removing debris, shoveling snow as needed, and other physical activities.*
Completes dealer trades with associated dealerships to include delivering vehicles and obtaining new vehicles.*
Performs miscellaneous errands on behalf of the dealership as requested.*
Fuels and maintains a log of all vehicles.*
Performs plates changes for deliveries.*
Checks in all new vehicles off the truck and completes associated paperwork.*
Responsible for documenting and following up on transportation damage/claims.

Global Ralph Done Right Experience Behaviors
As a member of the Ralph Honda team, you will be responsible for protecting and enhancing the experience we deliver to each other and our customers. It is imperative that you work individually and as part of our team to bring the following Ralph Done Right behaviors to life.

Team Ralph

Be flexible and responsive and work together with a sense of urgency toward a common goal.
Suggest ideas and welcome and value the ideas of others.
Clearly recognize each other for behavior that is consistent with our brand and desired company culture.
Be professional at all times by using appropriate language.

Exceeding Customer Expectations

Treat internal and external customer needs with a sense of urgency to quickly resolve issues and provide a timely response.
Immediately acknowledge all customers and offer assistance.
Focus on customers’ desires and seek opportunities to add additional value.

Building Trusting Relationships

Support company policies and procedures.
Listen to, value, and incorporate feedback from others.
Always demonstrate respect and appreciation when working with others.
Say what we know to be true, not just what others want to hear, and do so in a respectful, thoughtful, and timely manner.

Lead By Example

Proactively seek answers to questions we may not know the answer to.
Demonstrate a positive, caring attitude to build collaborative relationships.
Make an effort to understand how our work and the work of others impacts business and customer success.

Striving to EXCELL

Seek and use customer and employee feedback to find and share better ways to do work.
Proactively offer to help each other when workloads may be heavier or when someone appears to be stressed.
Consistently adhere to and follow company guidelines.

Dedicated and Knowledgeable

Promote the variety of our products and services and expertise of Ralph Pontiac Honda employees.
Collaborate to share multiple viewpoints and develop innovative ways to address issues (e.g., EXCELL).
Proactively share knowledge and best practices with customers and employees.
Seek opportunities to learn about changes in the industry or new services and share our findings with others.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates and Licenses:
Valid Driver's License

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance.

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